Customer Service

Store Location
Merchants Square
417 Duke of Gloucester Street
Williamsburg, VA 23185
757-229-3668
Monday - Thursday 10:00am - 6:00pm
Friday & Saturday 10:00am - 8:00pm
Sunday - 10:30am - 6:00pm

Workshop Location
1205 Jamestown Road
Williamsburg, VA 23185
757-229-1378
Monday - Friday 9:00am - 3:30pm

Shipping & Order Fulfillment
Our standard method of shipping is via United Parcel Service (UPS) as well as the United States Postal Service (USPS). All orders leave from either our Williamsburg, Virginia or Middlebury, Vermont warehouses. Typically, orders placed during the standard business week, (Monday - Friday) will ship the following business day. Orders with engraving typically ship within 4 business days or less. Orders placed over the weekend will not ship until at least Monday. Orders in transit during the weekend WILL NOT move until the following business day. Please note, UPS or USPS does not pick up or deliver on major federally recognized holidays.

Pewter is a soft alloy composed of tin, copper, and antimony. Because of the nature of the metal, it requires special care. Our shipping charges are determined by the cost of transportation, insurance, boxing and protective packaging.

Expedited Shipping
We offer express shipping in the form of 3 Day Select, 2nd Day Air, Next Day Saver or Next Day Air. ***UPS will not deliver any packages on Saturday unless the customer is willing to pay for Saturday Delivery charge.***

Returns
All items are inspected prior to shipping and are believed to be in excellent condition. We are proud of the quality of our pewter and stand behind every piece we produce. If you are not happy with your purchase from us for any reason, you may return the item in its original condition and packaging within 30 days for a refund, replacement or exchange. Please contact customer service at 1-800-222-3142 ext. 249 to obtain return instructions.
***We are very sorry, engraved items cannot be accepted for return.***